The Impact of Artificial Intelligence (AI) in the ERP Landscape
As Artificial Intelligence continues to influence the future of business, enterprises must ensure that their company is not left behind by readapting their IT strategies to embrace the value of AI and ERP integration.
In our previous post on the top ten technology forecast for 2018, we highlighted the impact Artificial Intelligence (AI) will have on business evolution in the coming years. One key area that cannot be overlooked is the role of AI in revamping the Enterprise Resource Planning (ERP) footprint. AI will undoubtedly transform the future of ERP as it would have a significant impact on the business landscape. There are more exciting technological advances enterprises can expect in the years ahead as AI continues to take over.
To thrive in the business climate of the future, businesses need more advanced capabilities beyond what legacy ERP systems offer. With AI enabled ERP, organizations can further optimize their operating model and reduce operational cost. AI solutions can take over routine tasks in the overall business process model that are currently performed by humans, boost people’s capabilities and the company’s efficiency. AI solutions can also learn, speak, read, respond, predict and execute transactions.
AI is already emerging in a number of functional areas including customer service and maintenance. In customer service for example, AI can be used to improve customer engagement through social media channels. Combining AI and ERP is pertinent as businesses today need solutions that enable them to run cost-efficient and effective operations, provide information with a user-friendly experience, and manage structured and unstructured data. But in order to take full advantage of this integration, enterprises need to reassess their current technology strategies and be prepared to adapt to these technological advances.
Technology is moving fast and the potential of AI-enabled ERP solutions are limitless. Organizations can either adapt to these changes or suffer the risk of being left behind.
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