Russell Sigler Inc. Heats up Operational Success with Technology Partnership

DELIVERING COOL COMFORT WITH WARM CONNECTIONS

For over 65 years, Russell Sigler Inc. has been a trusted distributor of HVAC equipment, parts, and supplies across the western United States. As the exclusive distributor of Carrier air conditioning products in regions like Idaho, Nevada, Arizona, New Mexico, California, and West Texas, Sigler has built a reputation for reliability, quality, and exceptional service.

The dynamic company has experienced tremendous growth over the past decade, doubling its workforce to 800 and expanding to 35 locations. Distilled within its corporate culture is a deep sense of respect and loyalty extended to employees, customers, and suppliers alike. Today, with $1.3 billion in annual sales, Russell Sigler stands as a powerhouse in the HVAC distribution industry. But behind this success is a commitment to continuous improvement and leveraging technology to stay ahead in a competitive market.

THE SEARCH FOR THE RIGHT PARTNER

You could say that partnerships are central to Russell Sigler’s business model. Indeed, the company’s namesake and founder attended college with Willis Carrier (considered the inventor of modern air conditioning), launching what has become a long and highly successful partnership. Russell Sigler’s trust in Sage X3 dates back almost 15 years. Over the years, they have continually customized the system and have integrated companion products to meet their evolving business needs.

When Sage Professional Services Group—who originally implemented Sage X3—was disbanded, the company began looking for a new partner to support its crucial ERP system. They interviewed several Sage X3 resellers, but Net at Work stood out for its expertise, deep resources, and personalized approach.

“Net at Work isn’t just a partner—they are the partner,” says Matt Osborne, COO at Russell Sigler. “Their large, diverse team gives us confidence that no matter how we want to grow or adapt, they have the depth and experience to support us.”

ADAPTING FOR SUCCESS

At Russell Sigler, the ability to adapt quickly to change is a hallmark of their success. With Sage X3 as the foundation of their operations, the company has built a system capable of evolving alongside its dynamic business needs. From managing ongoing daily transactions to integrating essential tools like their eCommerce platform and external warehouse systems, Sage X3 empowers the company to streamline processes and improve efficiency, even during periods of rapid growth and expansion.

Indeed, the company’s growth trajectory, from $250 million in sales to $1.3 billion annually in just over a decade, highlights the scalability of Sage X3 and the strategic value of Russell Sigler’s partnership with Net at Work. As the company expanded its workforce and branch network, its ERP system and technology partner’s services seamlessly scaled to handle increased transaction volumes, support new integrations, and adapt to evolving workflows—building operational efficiency and stability at every stage.

The organization’s commitment to continuous improvement further underscores the role Sage X3 plays as a flexible, future-ready solution. With plans to implement barcoding next year and other initiatives in the planning stages, Russell Sigler continues to refine operations, ensuring their technology always aligns with their ambitious goals.

“Sage X3 gives us the ability to shape the software to our needs,” says Vladimir Shvidky, ERP Manager at Russell Sigler. “And with a partner like Net at Work, we can confidently execute the changes we need to stay competitive.”