Home » IT and Security Services » Managed IT Support and IT Security Services

MANAGED IT & SECURITY SERVICES

Security-Forward IT Support to UNLEASH the Power of Your Business.

CONTACT AN EXPERT CALL: 1.800.719.3307

THE VALUE SECURITY-FIRST MANAGED IT SERVICES BRINGS TO YOU

Gone are the days of unexpected incidents and expenses when dealing with your company’s technology and IT security. With our plans you will realize immediate Cyber Protection and achieve these day-to-day operational benefits & efficiencies:

READ OUR SERVICE & SUPPORT FAQ

Allows you to focus on running the business, not technology

Laser Focus on Cyber Security,
Disaster Recovery & Business Continuity Planning

Peace of mind with 24/7/365 monitoring

Predictable, Fixed Monthly Fee

Cost-effective access to enterprise-level support

Increased operational efficiency: no more break-fix as service

Stellar End-User Experience

Minimized downtime

We are confident you will benefit from Net at Work’s IT Managed Services offerings designed to strengthen Cyber Security, enhance your technology strategy and extend your team’s capabilities.

Net at Work Ranked amongst the best Managed IT Services Providers!

WHAT OUR CLIENTS SAY

The Net at Work team is extremely valuable to us. Their range of talent and expertise means we don’t need our own in-house IT staff. As a result, all our people can focus on growing the company.”

Jay Carlson, President of Nice Link Home Furnishings

“As a growing business we needed a mature IT team which still offered the personal, one-to-one service. I really like how I can go to Net at Work for strategy and my team can go to their team on a daily basis. They really do help us at all levels!”

Phil Jennette, Director of Process Improvement at Spear Physical Therapy

“We appreciate the transparency and honest answers we get from Net at Work — I feel like they are absolutely vested in our success.”

Wayne Brinster, CEO of MedTest Dx

“They are large enough to have subject matter experts in house, yet they are small enough that we get to deal directly with individuals we know and who know us. There’s value — and a measurable impact — in our partnership.”

Tony Lopes, VP of Finance and Administration for Federal White Cement

“Net at Work is definitely living up to their promise and helping us unleash our business success and provide even better service to our customers.”

Jamie Spoto, Vice President at JR’s POS Depot

Proactive IT Management, Monitoring & Support for a Monthly Fixed Fee

Our experts are here to fully take on – or complement – your in-house IT team by providing access to subject matter experts and highly specialized monitoring, reporting, automation, and IT management platforms.

Read the Frequently Asked Questions

Virtual Chief Technology Officer (vCTO)

Responsible for smooth running of day-to-day IT, vendor management, Disaster Recovery & other mission critical components.

Sys Admins

Highly skilled technical resources. Both architects and fire fighters. Works on solution design with CTO.

Project Team

Responsible for project implementation. Ties together hardware, software and cloud to deliver a solution based on customer requirement.

Security Operations

24 x 7 team backed by Al to monitor and remediate security incidents (in conjunction with the helpdesk) within an agreed time-frame.

Network Operations

Responsible for monitoring network traffic, patching, updates, alerts and 24 x 7 monitoring.

Helpdesk

Rapid response, dedicated, expert, friendly team to answer customer issues within an agreed time-frame.

Onsite Team

Experienced technical engineers to be physically onsite on a pro-active or reactive basis.

FAQs About Our IT Support

Net at Work as an IT MSP and MSSP – What Makes Us Different?

It’s a perfect combination of our team’s talent, experience and expertise that uniquely positions Net at Work as the MSP (Managed Services Provider) and Managed Security Services Provider (MSSP) of choice to support your IT and security needs. Our friendly, skilled staff have a wealth of business and technical experience, and are empowered to service our clients with our market leading tools and IT intelligence software.

What IT support response times should I expect?

We guarantee that you will have a member of the NYC MSP team working on any critical IT support issues within 30 mins and if the problem is more complex, an escalation within 45 minutes. Of course, our vCTO driven approach means that with our guidance, issues like these will be a thing of the past.

Do I have to pay for Onsite Support?

No, our package is designed to be all-inclusive

Will you support us 24/7?

Our teams are available and ready to help you, even outside of normal business hours

Are Information Security & Cyber Security included in your Managed Services Plans?

We are a security forward managed services provider and provide a high level of Cyber Hygiene as standard, but will work with you to develop as detailed security plan is required.

Why is the vCTO piece so important?

Having an experienced, skilled individual driving your technology strategy takes the guesswork out of planning your infrastructure and helps you get the most out of any IT spend. They are a trusted partner, who is able to evidence ROI at a board level, plan your budgets, help with compliance, plan integrations, manage security and a host of other functions which are essential to any modern business.

Do you include software as part of the package?

Yes we have many tools which we deploy on your IT estate and the list is growing by the month.

Is it easy to switch to Net at Work as our Managed IT Services Provider ?

Very easy. Our experience transition team has helped many companies do this and the entire processes takes from 2 – 4 weeks depending on your organization’s size.

Interested to learn more?
Get In Touch →