Russell Sigler Inc. Heats Up Operations with Sage X3 and Net at Work

In the competitive HVAC distribution industry, where service, reliability, and innovation are paramount, Russell Sigler Inc. has remained a trusted name for over 65 years. From its beginnings as a family-owned business, the company has grown into a regional powerhouse, with over 800 employees, 35 locations, and $1.3 billion in annual sales. Behind this success lies a commitment to continuous improvement and a partnership with Net at Work that ensures its technology keeps pace with its ambitions.

Powering Growth with Smart Tech

Russell Sigler began relying on Sage X3 approximately 15 years ago. As one of the ERP’s earliest adopters, the company quickly recognized its flexibility and scalability, tailoring the system to fit its evolving workflows. From managing transactions to integrating tools like eCommerce platforms and warehouse systems, Sage X3 became a cornerstone of its operations.

“Net at Work isn’t just a partner—they are the partner. Their depth of resources and expertise gave us confidence that we could grow and adapt without missing a beat.”

Matt Osborne, COO, Russell Sigler, Inc.

However, when Sage Professional Services Group—which initially implemented Sage X3—disbanded, Russell Sigler faced a turning point. They needed a new partner capable of supporting their highly customized ERP system and helping them unlock their full potential. After interviewing multiple resellers, Net at Work emerged as the clear choice.

“Net at Work isn’t just a partner—they are the partner,” explains Matt Osborne, COO. “Their depth of resources and expertise gave us confidence that we could grow and adapt without missing a beat.”

Technology That Keeps the Pace

Scalability is critical for a fast-moving company like Russell Sigler. Over the past decade, the company has doubled its workforce and branch network, expanding its reach across the western United States. Sage X3, supported by Net at Work’s expert team, has scaled seamlessly to meet these demands, handling increased transaction volumes and integrating new systems that streamline operations.

For example, customers can now place orders online through Russell Sigler’s eCommerce platform, with transactions flowing directly into Sage X3 for processing. Payment solutions empower customers to easily pay invoices online or at branch locations. These innovations save time, reduce errors, and enhance the overall customer experience.

“Every enhancement we make to Sage X3 is about making life easier for our employees and customers,” says Osborne. “It’s a system that grows with us, and Net at Work ensures we’re always leveraging it to its full potential.”

A Partnership Built on Trust

What truly sets Russell Sigler’s success story apart is the strength of their partnership with Net at Work. The continuity of support—some consultants have been with the company’s Sage X3 practice for over 15 years—ensures a deep understanding of their business and customizations. This trust allows Russell Sigler to confidently tackle challenges and pursue new opportunities.

“Sage X3’s flexibility is only part of the equation,” says Vladimir Shvidky, ERP Manager. “Net at Work’s team knows us inside and out. They understand how to put the puzzle pieces together, so we can focus on what matters—improving our business.”

Always Moving Forward

With plans to implement barcoding and explore additional system enhancements, Russell Sigler shows no signs of slowing down. Their dedication to continuous improvement, paired with Sage X3’s adaptability and Net at Work’s support, positions them for long-term success in an ever-changing market.

“Our goal is simple: make things better every day,” Osborne concludes. “With Sage X3 and Net at Work, we’re more than keeping up—we’re leading the way.”

Download the full Net at Work success story to read more about Russell Sigler’s pathway to operational excellence.