POWERFUL COMPLEMENTARY SOLUTIONS TO MATCH YOUR SPECIFIC NEEDS
Simplify the process of collecting, organizing and analyzing data from Sage X3.
Microsoft Dynamics 365 CRM Field Service is an application that integrates with Sage X3 to deliver onsite service to customer locations. It combines workflow automation, scheduling algorithms, and mobility to ensure mobile workers are set up for success when they are onsite with customers fixing issues.
- Creating work orders to dispatch field technicians
- How technicians can track work order processes & status while in the field
- Viewing available inventory allowing dispatchers or techs to place orders for parts & equipment
- Allowing customers to submit service requests from the web, email, chat and other channels
- Providing a complete customer history for service by location and equipment
- Tracking costs of labor, parts, travel & other items related to service request execution to drive billing and resource utilization
- Managing technician schedules, availability, and daily plans
Praxedo is proven, cloud-based field service software with easy-to-use, real-time communication tools that enable your dispatchers, field staff and administrators to be more productive while improving customer satisfaction. Wherever they are, your field staff are always connected with Praxedo.
- Effectively prepare and plan field personnel schedules
- Monitor technicians, inspectors or drivers in the field, at a glance
- Stay on top of work orders by monitoring field activity in real time
- Identify routes at a glance and manage emergencies in real time
- Stay connected with field personnel using the best-in-class FSM mobile app
- Identify problems and find solution fasters with remote collaboration
- Keep your customers informed of progress on their work orders
- Comply with business processes by using flexible and advanced configuration functions
- Quickly and seamlessly integrate your ERP, CRM, or accounting software with Praxedo
