Net at Work and Sage Working Together on Sage CRM
I am recently back from Dublin working with the Sage Ireland team that are responsible for creating, developing and supporting our flagship CRM product, Sage CRM. As the chairman of the Sage CRM Business Partner Advisory Council for North America…
Sage ERP X3 Tackles Sage CRM Integration
So here we are at Sage Summit among customers, partners and our software publisher and we are hearing lots of buzz words and promises. The Sage ERP X3 community is flying high with the announcements that during 2013 the next…
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Sage CRM Has Come of Age – No More Browser Wars!
Sage CRM v7.1 Service Pack 2 (SP2) Finally Allows for Cross Browser Compatibility! With the v7.1 SP2 service pack release, Sage CRM finally has “cross browser compatibility.” What does that mean to you? It means you can now run one…
Which CRM Integration for Sage ERP MAS 500 (becoming Sage 500) is Right for Me?
For those of us in the MAS 500 (becoming Sage 500 ERP) community there have been lots of changes over time. Sometimes they are as simple as changing the name from Acuity to Best Software to Sage Software and the…
Leveraging CRM to Reduce Stress in the Workplace
As many people who work in human resources know, the biggest cost to any organization is the labor force. There are many factors that affect employees on a day-to-day basis and as a practitioner in the field of Customer Relationship…
Which CRM Integration for MAS 90 /200 ERP Is Right for Me?
There is nothing that people like better than having options. CRM integration with your accounting system is no different. As Sage has evolved as an organization it is important to understand how their perceptions of integrated CRM have evolved as…
Understanding the CRM Options in Sage X3 ERP
While Sage ERP X3 does have a fully integrated CRM module which includes marketing/sales functions that link directly to the Sage ERP X3 Sales features (such as quotation management and sales order entry), the system is designed more from an…
Is CRM Worth a 2nd Opinion?
On the first day of the New Year I ended up in the Northeast to spend all day with a client that came to us last year from another reseller. We have a significant number of these customers and we…
Will CRM Bring You A Happy New Year?
The holiday time is definitely when people do a lot of reflecting, resting, spending time with family and reloading for another run at the “brass ring”, or whatever their big goals in their work and professional life happen to be. …
CRM is an Umbrella for Bad Weather
Over the past couple of weeks here in the Northeast we have started to get reminded about the impending weather that we get hit with right around the time the holidays come and the ball drops in Times Square. How…
CRM Collaboration At Its Best
This week we are very fortunate to be hosting a Sage CRM Bootcamp here in our New York City office. Sage Software is fully committed to investing in their partners and has sent some of their key architectural and development…
CRM: The Gift That Keeps on Giving
Yesterday Nucleus Research, a renowned technology research firm, had a press release stating that Customer Relationship Management (CRM) applications have a $5.60 return for every $1.00 invested in CRM. Those of us in the industry that are intimate with implementing…
Retaining Team Members with CRM
There are so many aspects of what makes employees productive and countless little things that make your people loyal and dedicated employees. A decade ago many organizations were just figuring out how they were going to approach technology and now…
Put the Customer Back into CRM
There are so many different approaches to what people call Customer Relationship Management (CRM). Unfortunately, the reason that so many different approaches exist is because many organizations have a ‘me first’ or a ‘big brother’ mentality about their CRM system….
